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Cancellation & Refund Policy

Rove Cabs

This policy is designed to guide our users through the terms and conditions associated with cancellations and refunds for Rove Cabs services. In the following sections, we will delve into the specific details of our Cancellation and Refund Policy, covering aspects such as user-initiated cancellations, refund eligibility, no-show policies, and how we handle service disruptions.

Booking Cancellation

a. User-initiated Cancellations:

  • Users can cancel the booking any time before the scheduled pickup. However, if a user cancels after the stipulated time, they may incur cancellation charges. 

b. Cancellation Fees:

  • Cancellation fees are determined based on the time of cancellation and may vary depending on the type of service booked.

  • Users will be notified of any applicable cancellation fees before confirming the cancellation.
     

c. Emergency Situations:

  • In case of emergencies or unforeseen circumstances, users are encouraged to contact Rove Cabs customer support for assistance. Decisions regarding cancellation fees in such situations will be at the discretion of Rove Cabs.

Refund Policy

a. Refund Eligibility:

  • Refunds are processed in accordance with the cancellation policy and the specific circumstances surrounding the cancellation.

  • Users may be eligible for a refund if a service is cancelled by Rove Cabs due to unforeseen circumstances or operational issues.
     

b. Refund Processing Time:

  • Refunds are typically processed within [number of days] business days from the date of cancellation.

  • The processing time may vary based on the payment method used, and users are encouraged to check with their respective financial institutions for more accurate timelines.
     

c. Partial Refunds:

  • In some cases, users may be eligible for partial refunds, depending on the time of cancellation and any applicable cancellation fees.

  • Partial refunds will be clearly communicated to users along with the reasons for the partial refund.

No-Show Policy

  • Users are responsible for being present at the designated pickup location at the scheduled time.

  • Failure to be present at the specified pickup location within a reasonable time frame may result in a no-show, and users may be charged a no-show fee.

Service Disruptions

  • In the event of service disruptions, such as unexpected vehicle breakdowns or driver unavailability, Rove Cabs will make reasonable efforts to inform users promptly.

  • Users affected by service disruptions may be eligible for a full refund or the option to reschedule the service.

Communication of Changes

a. User Notifications:

  • Users will be notified of any changes to their booking status, including cancellations, through the Rove Cabs mobile app or other designated communication channels.
     

b. Policy Updates:

  • Rove Cabs reserves the right to update this cancellation and refund policy at any time. Users will be informed of any significant changes through the Rove Cabs app or website.

Contacting Customer Support

If users have questions or concerns regarding cancellations, refunds, or any other issues, they are encouraged to contact Rove Cabs customer support through the app or the designated contact channels.

 

This policy is designed to be transparent and to ensure that users have a clear understanding of the terms and conditions associated with cancellations and refunds. If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team.

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